Thank you for choosing Level Up Party Co. This page summarizes what customers should know before reserving, paying for, picking up, or using rental equipment.
The signed Level Up Party Co. General Rental Agreement and Liability Waiver contains the complete terms for each rental.
What You Need to Rent
Customers must provide:
- A valid major credit card
- A valid government-issued photo ID
- Accurate contact, event, and rental information
- A completed and signed rental agreement
Required payments and any applicable security authorization must be completed before equipment is released.
Rental Period, Pickup & Delivery
Standard rentals are available for up to 48 hours unless otherwise confirmed in writing.
Pickup and return are by appointment in Citrus Heights, California. Local delivery and return pickup may be available for an additional fee, depending on location, scheduling, and availability.
The renter remains responsible for the equipment and related charges, even when another authorized adult handles pickup or return.
Reservation Hold & Payment
A $25 non-refundable reservation hold is required to reserve the rental date and remove the selected items from availability.
The reservation hold is credited toward the rental total when the rental is completed. It is not refunded if the customer cancels, does not pick up the equipment, or does not complete the reservation.
Pricing, payment amounts, and any remaining balance will be confirmed through a quote, invoice, payment link, reservation confirmation, or written communication from Level Up Party Co.
Customers should use the same major credit card for the reservation hold, remaining balance, and security authorization whenever possible.
Security Authorization Hold
Before equipment is released, Level Up Party Co. may place a temporary authorization hold on the customer’s credit card. The amount will be disclosed before the rental begins.
The hold may cover the remaining rental balance and possible charges for:
- Late returns
- Missing items
- Damage or loss
- Excessive cleaning
- Repair or replacement
- Other authorized rental-related charges
Equipment is generally inspected within 1–2 business days after return. The final balance and any documented authorized charges may then be processed. Any unused authorization amount will be released, although the customer’s bank may take additional time to remove the pending hold.
Level Up Party Co. will make reasonable efforts to contact the customer and explain any additional charge before processing it.
Saved Payment Method Authorization
Payments are processed securely through Stripe or another approved payment processor. Level Up Party Co. does not directly store complete credit card numbers.
With the customer’s express authorization, the payment method used for the reservation may be securely saved for that rental transaction and used to process the remaining confirmed rental balance and documented rental-related charges allowed by the signed rental agreement.
Possible later charges may include late-return fees, missing items, damage, loss, excessive cleaning, repair, or replacement. Any charge will be based on the confirmed balance, return timing, equipment condition, and terms accepted in the signed rental agreement.
Equipment Care & Safe Use
Customers agree to:
- Use equipment only as intended and follow all provided instructions
- Supervise children and participants
- Allow responsible adults to operate machines and powered equipment
- Protect equipment from weather, water, food residue, dirt, and avoidable damage
- Stop use and contact Level Up Party Co. if a malfunction or safety concern occurs
- Return all equipment complete, clean, dry, and on time
Returns, Late Fees & Additional Charges
Equipment must be returned on time, complete, clean, dry, and in the same general condition provided, excluding normal wear and tear.
Late returns may be charged up to $80 per day. Equipment not returned within 48 hours after the agreed return time may be considered lost and charged at full replacement cost.
Additional charges may apply for missing items, damage, loss, excessive cleaning, unpaid balances, repair, or replacement.
Excessive cleaning is billed only when necessary at $30 per hour. Customers may also be charged reasonable repair or replacement costs for lost, stolen, or damaged equipment.
Cancellations & Weather
The $25 reservation hold is non-refundable because it reserves the rental date and removes equipment from availability.
Cancellations within 48 hours of the rental period may be subject to additional non-refundable charges when equipment, supplies, or consumable items have already been prepared or purchased.
Rentals are generally rain or shine. When weather creates unsafe conditions for pickup, transportation, setup, or use, Level Up Party Co. may offer rescheduling at its discretion.
Privacy & Customer Information
Level Up Party Co. may collect customer information for reservation management, payment processing, communication, fraud prevention, rental verification, inventory tracking, and business recordkeeping.
Payment details are handled through secure third-party payment processors. Level Up Party Co. does not directly store complete card numbers and does not sell customer information.
Information may be shared with trusted service providers only as needed to process payments, manage reservations, prevent fraud, and operate the business.
Signed Rental Agreement
All customers must accept the Level Up Party Co. General Rental Agreement and Liability Waiver before equipment is released.
The signed agreement contains the complete rental terms and will control if it differs from this website summary or the written reservation confirmation.
Questions
Please contact Level Up Party Co. with questions before reserving or paying.
Call or text: (916) 546-3130
Email: [email protected]
Location: Citrus Heights, California