Thank you for choosing Level Up Party Co. This page summarizes our general rental, payment, cancellation, privacy, pickup, and delivery policies. Each rental is also governed by a signed rental agreement containing the terms applicable to that reservation.
Rental Requirements
Before rental equipment is released, the renter must:
- Provide accurate contact and rental information.
- Complete and sign the rental agreement.
- Pay all required rental charges.
- Successfully complete the required security authorization.
An eligible payment card is required. The renter or authorized designee receiving the equipment must present a valid government-issued photo ID.
Rental Period, Pickup, Delivery and Return
The standard rental period is up to 48 hours unless otherwise agreed in writing.
Most rentals are Do It Yourself (DIY) pickup and return by appointment in Citrus Heights. Delivery may be available within our service area for an additional fee. Delivery availability, scheduling, and charges are confirmed in writing before the reservation is completed.
Equipment must be returned by the agreed time, complete, clean, dry, and in the same general condition provided, excluding normal wear and tear.
The renter is responsible for the equipment once it is picked up, delivered, or released to the renter or an authorized designee.
If the renter is more than one hour late for a scheduled pickup or unavailable for a scheduled delivery without an approved time change, Level Up Party Co. may treat the reservation as a failure to pick up or accept delivery.
Reservations and Payments
Orders under $300 require full payment when booked.
Orders of $300 or more booked at least 30 days in advance may be reserved with a 50% payment. The remaining balance is due seven days before pickup or delivery. All rental charges must be paid before equipment is released.
Of the amount paid at booking, the lesser of $25 or 25% of the equipment rental subtotal is designated as the Reservation and Administrative Fee. This is not an additional charge. It is applied toward the rental balance when the rental proceeds and is included within—not added to—any cancellation amount retained under the cancellation policy.
Rental requests accepted less than 48 hours before pickup or delivery may include a $25 rush preparation fee. Requests accepted less than 24 hours beforehand may include a $40 rush preparation fee. Any rush fee will be disclosed in writing and included in the quoted price before the reservation is confirmed.
Security Authorization
Shortly before the equipment is released, Level Up Party Co. will place a separate temporary security authorization on an eligible payment card. The authorization amount will be disclosed in the renter’s reservation or rental documents.
A security authorization is not a charge, but it may temporarily reduce the cardholder’s available credit or account balance. Release timing is controlled by the card issuer.
The security authorization may be captured, in whole or in part, for reasonable documented charges involving:
- Late return or unauthorized rental extension.
- Missing, lost, stolen, destroyed, or unreturned property.
- Damage beyond ordinary wear from normal intended use.
- Cleaning beyond ordinary post-rental cleaning.
- Repair or replacement costs.
- Other charges specifically identified in the signed agreement or rental documents.
Equipment is normally inspected within one to two business days after return. Level Up Party Co. will provide an itemized explanation before or promptly after capturing an amount. Any unused authorization will be released promptly after inspection, although the issuing bank may take additional time to remove the pending authorization.
If documented charges exceed the security authorization, the renter remains responsible for the unpaid balance. Additional amounts may be invoiced or processed only as authorized by the signed rental agreement and applicable payment-processing requirements.
Level Up Party Co. does not directly store complete card numbers. Payments and card information are handled through secure third-party payment processors, including Stripe.
Rental Use and Safety
Rental equipment must be used safely, responsibly, and only for its intended personal or recreational purpose—not for commercial or paid work.
Renters agree to:
- Follow all operating instructions and safety guidance.
- Supervise children and participants.
- Have responsible adults manage concession, electrical, mechanical, and inflatable equipment.
- Use appropriate electrical sources and properly rated extension cords.
- Protect equipment from excessive water, mud, grease, sticky substances, and other avoidable damage.
- Never misuse, modify, overload, or operate equipment unsafely.
- Stop using the equipment and contact Level Up Party Co. if a malfunction or safety concern occurs.
- Promptly report damage and provide information or photographs when requested.
Inspection, Damage, Missing Items and Cleaning
Level Up Party Co. may document equipment condition and contents through photographs, inventory records, checklists, inspection notes, and other rental records.
Cleaning beyond ordinary post-rental cleaning is billed at $30 per hour, plus the reasonable cost of specialized cleaning materials when required. Light dust and ordinary fingerprints are considered routine cleaning and do not result in a cleaning charge.
Repairable damage is charged at the reasonable cost of parts, materials, and labor. Lost, destroyed, unreturned, or uneconomical-to-repair property may be charged at the current reasonable retail price of the same or a comparable replacement, together with reasonable documented replacement-related costs.
Renters are not responsible for normal wear and tear resulting from ordinary intended use.
Late Returns
Late returns may be charged up to $80 per day unless otherwise agreed in writing.
Equipment not returned within 48 hours after the agreed return time may be considered lost and charged at full replacement cost, in addition to other properly authorized charges.
Weather, Cancellations and Refunds
Rentals are generally rain-or-shine unless otherwise agreed in writing.
In unsafe conditions, Level Up Party Co. may reschedule or cancel a rental. If Level Up Party Co. cancels because the rental cannot safely proceed and the parties do not agree to reschedule, eligible amounts paid will be refunded.
Weather-related cancellations requested by the renter remain subject to the following cancellation policy. Cancellation timing is measured from the scheduled pickup or Level Up Party Co. delivery time:
- 14 or more calendar days before: Level Up Party Co. may retain the Reservation and Administrative Fee.
- 7–13 calendar days before: Level Up Party Co. may retain up to 25% of the equipment rental subtotal.
- From 48 hours through six calendar days before: Level Up Party Co. may retain up to 50% of the equipment rental subtotal.
- Less than 48 hours before, failure to pick up or accept delivery, or failure to complete the reservation: Level Up Party Co. may retain up to 100% of the equipment rental subtotal.
The amount retained will not exceed the applicable maximum and will be limited to Level Up Party Co.’s reasonable cancellation-related loss. The Reservation and Administrative Fee is included within—not added to—the applicable cancellation amount. Any remaining eligible amount paid will be refunded promptly.
Cancellation requests become effective when received by Level Up Party Co. in writing.
Order Changes
Changes requested 14 or more calendar days before the scheduled rental may be accepted, subject to availability and written confirmation.
Changes requested less than 14 days beforehand require Level Up Party Co.’s approval. Reductions are treated as partial cancellations.
Within 48 hours of the scheduled time, reductions, substitutions, date changes, pickup or delivery changes, and rescheduling are not permitted. Additions may be accepted when available and after all additional charges are paid.
Authorized Designee
The renter may authorize another responsible adult to pick up, receive, transport, or return equipment.
The renter remains responsible for the equipment, payments, damage, losses, late fees, cleaning fees, missing items, and compliance with the rental agreement regardless of who receives, transports, returns, or uses the equipment.
Privacy and Customer Information
Level Up Party Co. may collect customer names, contact information, reservation details, signed agreements, identification-verification information, and payment-related information for:
- Reservation and payment processing.
- Customer communication.
- Fraud prevention and rental verification.
- Inventory tracking.
- Business record keeping.
Customer information is not sold. Information may be shared with trusted service providers, including Stripe and other business platforms, when reasonably necessary to process payments, manage reservations, communicate with customers, maintain records, or operate the business.
Level Up Party Co. uses reasonable administrative, technical, and third-party security measures to safeguard customer information.
Signed Agreement Controls
This page is a summary of Level Up Party Co.’s general policies. The signed rental agreement, rental order, invoice, inventory form, applicable fee schedule, and written addenda contain the specific terms governing each rental.
If this website summary conflicts with the signed rental agreement, the signed agreement controls.
The Short Version: Let’s Level Up the Fun
We know rental policies are not the exciting part of planning a celebration, but clear expectations help everything run smoothly.
We’ll strive to provide clean, complete, ready-to-enjoy equipment and clear communication from booking through return. In return, please use the equipment safely, supervise the fun, return everything complete and on time, and contact us promptly if something does not go as planned.
Our goal is simple: to make your rental experience easy, dependable, and as enjoyable as possible. After all, surprises belong at the party, not on the final bill.
Plan ahead. Play safely. Return responsibly. Let’s level up your celebration!
Contact Us
Level Up Party Co.
Citrus Heights, California 95610
Email: [email protected]
Call or text: (916) 546-3130
Website: LevelUpParty.Co